shipping costs
| Destination |
Type of Dispatch |
Delivery Cost
(up to 3 kg) |
Delivery Time |
| Germany |
Standard |
8,20 EUR |
1-2 Working days |
| Austria, Switzerland*, Denmark, Benelux |
Standard |
13,10 EUR |
2 Working days |
| France, Great Britain*, Italy* |
Standard |
21,40 EUR |
2-3 Working days |
| Estonia, Finland, Ireland, Latvia, Lithuania, Norway*, Sweden, Poland, Romania, Slowenia, Czech Republic, Hungary |
Standard |
30,40 EUR |
2-5 Working days |
| Portugal, Spain |
Standard |
49,90 EUR |
2-5 Working days |
| Greece, Slovakia, Turkey* |
Standard |
51,10 EUR |
3-4 Working days |
| Bulgaria, Malta, Cypres, Andorra |
Standard |
69,00 EUR |
3-6 Working days |
| USA |
Express |
49,90 EUR |
1-4 Working days |
| Rest of the World |
Express |
82,00 EUR |
2-5 Working days |
| *Taxes |
All prices are including the statutory VAT and an insurance up to 750,- EUR per parcel. |
* Displayed shipping costs do not include custom duties:
France: except islands. Great Britain: Channel Islands: custom duties not included. Italy: San Marino, Livigno, Campione d'Italia: custom duties not included. Norway: custom duties not included. Spain: Canaries, Melilla, Ceuta, Gibraltar: custom duties not included. Switzerland and Liechtenstein: custom duties not included. Turkey: custom duties not included.
Get in touch with us.
1. The Contract Between Us
1.1. Once your order has been received by us you will get a reception e-mail acknowledging the details of your order, including our bank details, these Terms and Conditions of Sale to Consumers and the delivery date of your article(s). Delivery dates vary between 2 to 10 days from the receipt of your payment due to availability from stock. Please note that this reception e-mail is no acceptance of your order.
1.2 We must receive payment of the entire amount of the price due to the goods that you have ordered before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order creates a legally binding contract between us.
2. Price
2.1 The prices payable for goods that you order are as set out on our website in EURO and include VAT.
2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
3. Returns
3.1 You may cancel your contract with us and return the goods you have ordered at any time up to the end of the fourteenth working day from the date your order has left our warehouse. You do not need to give us any reason for returning your order nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us in writing to Kaviar Gauche Fischer-Roehler & Kühl GmbH, Linienstrasse 44, D-10119 Berlin, or shop@kaviargauche.com.
3.3 If you have received the goods before you are cancelling your contract you must send the goods back to us at Kaviar Gauche Fischer-Roehler & Kühl GmbH, Linienstrasse 44, D-10119 Berlin. Shipping charges including insurances need to be covered by the client. If you cancel your contract at the time we have already processed to deliver the goods you must not unpack the goods when they arrive and you must send the goods back to us at Kaviar Gauche Fischer-Roehler & Kühl GmbH, Linienstrasse 44, D-10119 Berlin.
3.4 Once you have notified that you are cancelling your contract the total amount that you have paid will be transferred back to your bank account as soon as we have received the goods in the condition they were when delivered to you. If you do not return the goods delivered to you or the goods are not in the condition they were when delivered to you, we shall be entitled to deduct the direct costs of recovering or restoring the goods from the amount to be paid back to you.
4. Cancellation By Us
4.1 We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5. Delivery Of Goods To You
5.1 We will deliver the goods ordered by you to the address you provide when placing your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6. Liability
6.1 If the goods we deliver are not what you have ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing of the problem by writing to us at Kaviar Gauche Fischer-Roehler & Kühl GmbH, Linienstrasse 44, D-10119 Berlin, or shop@kaviargauche.com.
6.2 If you notify a problem to us under Condition 6.1, our sole and exclusive obligation will be, at our option to replace or repair any goods that are damaged
or defective; or to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) however arising out of, under or in connection with the contract between
us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under Condition 6.2 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Notices
Unless otherwise expressly stated in these Conditions, all notices from you to us must be in writing and sent to us at Kaviar Gauche Fischer-Roehler & Kühl GmbH, Linienstrasse 44, D-10119 Berlin, or shop@kaviargauche.com and all notices from us to you will be displayed on our website from time to time.
8. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9. Invalidity
If any of these Conditions (or part of any of these Conditions) is unenforceable (including any provision in which we exclude our liability to you) the enforceability
of the remaining Conditions (or remaining part of any Condition) will not be affected.
10. Privacy
We only use all data submitted by you according to the rules of German laws on privacy and data protection. Personal data are used and processed only for the purpose of the performance of your order and only to that extent as they are necessary for bringing into existence the contract, to formulate its content or its changes (stock data). We strictly refrain from any other use or processing of your personal data, especially for use of marketing or market research.
11. Third Party Rights
Notwithstanding any other provision of the contract between us, nothing in the contract between us confers or purports to confer any right to enforce any of its
terms on any person who is not a party to it.
12. Governing Law
The contract between us shall be governed by and interpreted in accordance with German law and the German courts shall have jurisdiction to resolve any disputes between us.
13. Entire Agreement
13.1 These Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our contract relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
13.2 No variation of or amendment to these Conditions shall bind either party unless made in writing and signed by the authorised representatives of both parties.
